Successful resolution of 75% of mediations between supervisors/employees and
employee/employee to 60 day follow-up.

Client reports of significant improvement of morale, communication, safety record and productivity following consultation and facilitation of group meetings between management and maintenance/electrical staff of large local employer including one union shop.

Improved productivity and customer care following consulting, coaching and training for CEO, project manager and technical staff of growing IT management firm on effective supervision, managing conflict, and improving customer service.

Provided coaching and consulting for employee relations officer at local university.
Developed and implemented Human Resource Policies and Procedures for growing local companies.

TRAINING
Developed, designed curriculum and training materials for conflict resolution; coaching
and performance improvement for supervisors; stress management; assertiveness/
confidence building; delivering excellent customer service; change management.
Facilitate trainings at businesses, agencies, and universities on above topics.
Consistent rating of 3.5 on a 4 point scale for workshops and training seminars.